Accessibility and special needs

In the metropolitan transport services Leste da comarca da Coruña we work to guarantee access to our transport service to all people, considering their different capacities. Our goal is that they can enjoy our services in the same conditions of security, equality and comfort, with the greatest possible autonomy.
For any questions or suggestions about our services adapted for travelers with disabilities, contact us through our telephone number 981 061 500.

Adapted buses

All our fleet is accessible and has the following elements:

Special places for people with reduced mobility in wheelchairs or scooters. Our buses have from 1 to 8 seats, depending on the model.
Preferential seats for people with reduced mobility, the elderly with mobility problems, pregnant women and people with small children.
Exterior signage indicative of accessible vehicle.
External push button for access request via ramp or platform.
Ramp or lifting platform, depending on the model.
Bus kneeling system.
Internal stop request button.
Non-slip floor.
System of bars and handles.
Edges of the marked steps.

Assistance dogs

Assistance dogs, including support dogs for people with diabetic and epileptic disorders, can travel inside the bus free of charge.

They must sit on the ground at the passenger's feet.

It is mandatory for the dog to carry its leash and all its documentation, especially the one that proves it as such, since it may be required by the company staff at the time of accessing the bus.

Accesible web

Other special needs services

Possibility of requesting stops outside the usual ones at night. To promote the safety of certain groups, women, minors, elderly people traveling alone and people with disabilities may request that, between 22:00 and 07:00, stops be made to leave the bus outside the bus stops. planned stop. To do this, you only have to inform the driver, at the time of getting on the bus, the point at which they request to get off. The points where the stop is requested must always be on the line's itinerary.
Approach to the stop. The driver will bring the bus as close as possible to the stop to facilitate getting on and off the users.

Qualified service personnel

Certification in accessibility

Video interpretation

It is a web service to assist deaf people who access the information and sales service of Alsa Calpita.

The tool allows, by video call, communication between deaf people and Alsa Calpita staff in real time through an interpreter who translates requests for information and ticket purchases, establishing fluid online communication between them.

Alsa Calpita thus guarantees equal opportunities and personal autonomy for deaf people when communicating with our customer service or information and sales services.

Access to the video call service in sign language

User manual for video calls (spanish)

Alsacalpita - Accessibility and special needs

Accessibility and special needs